The Study on Performance for Social Welfare Service with Speedpost Resource Integration Plan in Chung Hua County：Perspective of Governance Network

Welfare governance is the important direction in the governance state all over the world. Recently with the rapid and dramatic change of the society structure of Taiwan, and the influence from domestic and international economic, many social affairs are appeared constantly including the suicide from the strained circumstances, domestic violence affairs, the child abuse affairs and so on in the Taiwan's society. The reason is that includes the government neglects the problem about the social welfare service delivery system except the unpredictable eventuality. The research will be based on governance network respective and then engage in research about the study of social welfare service with speedpost resource integration plan in Chung Hua County. Moreover, the research will be engaged in the performance on social welfare service with speedpost resource integration plan in literature analysis, deep interview method and so on in order to provide the value for other government reference. The research attempt to describe as below: (1) To understand the strategic and effects on implementation about social welfare service with speedpost resource integration plan in Chung Hua County. (2) Analyze the participate circumstance about stakeholders and investigate issues about network management and trust of inter-organization. Finally, integrate governance network about the case. (3) On the basis of case research, it hopes that provides the suggest about the solution on the research case's experience and then provide the analysis as well as suggest according to the case's operation for the sustainable development. According to the result about the research and provide the suggest about the effects of implementation on social welfare service with speedpost resource integration plan in Chung Hua County as below: (1) Strength the function of cross sector resource integration system: strength function of system and the performance of computer equipment increase the items about social welfare service, free of any attached identification document and grant the power about the information system so that let more other department or street-level administrator participate in the policy. Second, strength the function of home service by wondering around, broad the community care centers and activate the function of the charitable organizations so that social welfare service delivery can care each the economically and politically marginalized as well as help the person who need to be helped.(2) Improve the interaction relationship about public and private sectors: The quality through the participation from public and private sector and network interaction can facilitate the trust relationship among department of social affairs, department of planning, street-level bureaucracy, communities and the charitable organizations. Moreover, under the goodness interaction relationship, they can engage in reach the consensus by the communication and negotiation. Otherwise, it can provide all kinds of solution projects which are beneficial to social welfare service delivery and some social affairs about economically and politically marginalized can be prevented in advance. (3) The sustainable development about social welfare with speedpost resource integration plan in Chung Hua County: Through the combine with other counties on information system platform and the integration with communities and the charitable organizations, social welfare service delivery can facilitate more holistically and wholly. Hopefully, social welfare with speedpost resource integration plan can be developed sustainablely.福利治理係當今世界治理國家的重要方向。邇來臺灣社會結構急遽改變，外加受到國內外經濟影響，致使臺灣社會有關民眾因經濟困頓自殺事件、家暴事件、兒童遭虐死亡等事件層出不窮，究其原因除外在不可抗力之因素外，政府未正視社會福利服務輸送體系之問題，實屬主要因素之一。本研究以治理網絡觀點進行彰化縣社福宅急便資源整合計畫個案之研究，以文獻分析、深入訪談等方式進行探究彰化縣跨機關資源整合實施之成效，以作為其他政府參酌之價值。 本研究目的如下：1.了解彰化縣社福宅急便資源整合計畫之實施策略及執行成效。2.從「治理網絡觀點」分析個案中利害關係人的參與狀態，探討其網絡管理及各方組織間的信任議題，歸納出個案的治理網絡。3.於個案研究的基礎之上，希望針對研究個案經歷之困境提供解決建議，同時對個案運作的永續發展提出分析與建議。 根據本研究發現歸納出對於彰化縣社福宅急便資源整合計畫實施成效之建議：一、強化跨機關資源整合系統之功能：強化系統功能與電腦硬體設施設備、增加社會福利服務申請項目、免付任何證明文件並開放該系統之權限讓更多其他部門或基層人員參與，其次係強化走動式到宅服務之功能、擴展社區關懷據點，並活化慈善團體的功能，讓社會福利服務輸送可以落實關懷到每一位弱勢族群與真正需要幫助的人。二、改善公私部門網絡互動關係：公私部門之參與及網絡互動關係品質可以提升社會處、計畫處與鄉鎮公所承辦人及村里幹事，乃至社區與慈善團體的信任關係，在良善的互動關係品質下進行各種溝通、協調，進而凝聚共識，提供有利於社會福利服務輸送的各項解決方案，預防社會上各種經濟類型的社會案件發生。三、彰化縣社福宅急便資源整合計畫之永續發展：與其他縣市連結等，並結合其他地方之社區與慈善團體協會，讓整個社會福利服務輸送可以更具整體與全面性，使彰化縣社福宅急便資源整合得永續發展。摘 要 i Abstract ii 目 次 iv 表 目 次 vi 圖 目 次 vii 第一章 緒論 1 第一節 研究背景與動機 2 第二節 研究目的與問題 4 第三節 研究方法與名詞解釋 5 第四節 研究範圍、流程及限制 12 第二章 彰化縣社福宅急便資源整合計畫現況與分析 15 第一節 社會福利服務輸送體系之內涵 15 第二節 彰化縣社福宅急便資源整合計畫之內涵 18 第三節 彰化縣社福宅急便資源整合計畫執行現況 25 第三章 治理網絡相關理論文獻探討 31 第一節 文獻回顧 31 第二節 網絡興起背景、意涵與特質 33 第三節 治理網絡之相關概念 45 第四節 治理網絡的現況發展 59 第五節 治理網絡的評估標準與影響因素 63 第四章 研究設計 71 第一節 研究架構 71 第二節 研究對象與倫理 72 第三節 訪談提綱 74 第五章 結果分析 77 第一節 利害關係人參與 77 第二節 網絡管理 96 第三節 信任 110 第六章 結論 127 第一節 研究發現 127 第二節 研究建議 131 第三節 後續建議 132 參 考 書 目 133 附 錄 145 附錄 一、跨機關資訊系統計畫架構圖 145 附錄 二、簡化流程規劃 146 附錄 三、跨機資源整合服務項目 147 附錄 四、彰化縣跨機關整合服務流程 148 附錄 五、跨機關資源系統減佐附書表達到無紙化目標 149 附錄 六、訪談說明函 150 附錄 七、研究參與者訪談同意書 151 附錄 八、訪談逐字稿 15