THE LINK BETWEEN EMPLOYEE SATISFACTOIN AND EFFICIENCY IN THE CASE OD ADMINISTRATIVE UNITS

Upravne enote v Sloveniji morajo svojim državljanom in strankam zagotavljati zakonito in ustrezno delovanje. Da bi se to doseglo, se na upravnih enotah med drugim osredotočajo tudi na zadovoljstvo svojih zaposlenih in učinkovitost delovanja. V diplomskem delu sta obravnavani temi zadovoljstva zaposlenih ter učinkovitosti na upravnih enotah. Uporabljena metoda je bila analiziranje anket o zadovoljstvu zaposlenih ter analiza podatkov o rešenih upravnih zadevah za upravne enote, in sicer za leta 2014, 2016 ter 2018. Z raziskavo smo želeli tudi izvedeti, če obstaja povezanost med zadovoljstvom zaposlenih ter njihovo učinkovitostjo pri reševanju upravnih zadev. Rezultati analize so pokazali, da so zaposleni najmanj zadovoljni s komunikacijo z nadrejenimi ter s svojo osebnostno rastjo. Pokazalo se je tudi, da so upravne enote v vseh treh letih delovale učinkovito, gledano z vidika rešenih upravnih zadev. Analiza povezanosti med spremenljivkama zadovoljstvo zaposlenih ter rešene upravne zadeve na zaposlenega ni pokazala značilne povezanosti. Iz podatkov pa je bilo razvidno, da je stopnja povezanosti iz leta 2014 v leto 2018 naraščala, zato je mogoče, da bo naraščala tudi v naslednjih nekaj letih. Predlogi za izboljšavo se navezujejo na vpeljavo izobraževanj in usposabljanj tako za vodilne kot tudi zaposlene. Prav tako bi bilo za izboljšanje delovanja samih upravnih enot dobro povečati število zaposlenih.Administrative units in Slovenia must ensure the legal and appropriate operation for their citizens and clients. To achieve this, administrative units focus, among other things, on employee satisfaction and operational efficiency. The diploma thesis deals with the topics of employee satisfaction and efficiency in administrative units. The method used was the analysis of employee satisfaction surveys and the analysis of data on resolved administrative matters for administrative units for years 2014, 2016 and 2018. The survey also sought to find out if there is a relationship between employee satisfaction and their effectiveness in resolving administrative matters. The results of the analysis showed that employees are least satisfied with communication with superiors and their personal growth. It also turned out that the administrative units functioned efficiently in all three years, from the point of view of resolved administrative matters. The analysis of the correlation between the variables employee satisfaction and the resolved administrative matter per employee did not show a significant correlation. However, the data showed that the level of connectivity increased from 2014 to 2018, so it is possible that it will continue to increase in the next few years. Suggestions for improvement relate to the introduction of education and training for managers as well as employees. It would also be good to increase the number of employees to improve the functioning of the administrative units themselves