The hazardous impact of digitalisation on the future of hospitality industry : Matter of dispute

The objective of the study was to analyse the impact of Digitalisation on the future of Hospitality Industry from its positive and negative points of view. The research focused on covering all the aspects regarding digitalisation and hospitality terminologies in order to find correlations and disputes. The study was conducted by a third year student of Tourism and Hospitality Management, Beno Khetsuriani. The data for the thesis were collected implementing mixed-method approach. For the Qualitative part, the author has conducted a semi-structured interview with Industry Professional. As for the Quantitative, an Online Google Form Survey was designed. The theoretical framework was built on the basis of Hotel Management Literature and Internet Sources. As a result, the thesis represents a plea to all those involved in hospitality industry to consider the potential problem of Digitalisation in order to make proper decisions