Employee engagement. A study of employee engagement at Topaz's South Dublin Region Service stations

This dissertation is attempting to delve into the prevailing attitudes and employee engagement within Topaz South Dublin service stations. The importance of employee engagement is highlighted in relation to the concept of Human Capital Management. The data collection was based on a survey which was carried out by the CIPD (2006) on employee engagement in the UK. The researcher seeks to understand aspects of working life at the Topaz service stations within the South Dublin catchment area. Aspects such as meaningfulness of tasks within the role, aspects of feelings towards the role, individual perceived performance levels, the amount of effort given by employees and the level of employee satisfaction with aspects such as working environment, co-workers and management. The dissertation aims to measure engagement and look at the areas where management interventions can be implemented to increase the overall level of employee engagement