The quality of providing educational services in the higher education system in Ukraine: Students’ opinion

The article presents the features of measuring the quality of educational services in the higher education system of Ukraine through the evaluation by the recipients of educational services: the students. The main aim of the research is to find the state of satisfaction of students with the provision of educational services. To find the students’ level of satisfaction electronic questionnaire was applied. The proposed questionnaire consisted of 16 questions, 2 of them - of an organizational nature (specialty and course) and 13 closed questions, and 1 open-ended question. To determine the validity of the survey results it was applied the χ2 test. The information obtained gives a scientifically sound picture of the quality of the provision of educational services in higher education institutions as a whole, and identifies specific gaps for identifying problematic areas of the activity for further improvement at different levels of managemen