TOWARD A TELEWORK TAXONOMY AND TEST FOR SUITABILITY - A SYNTHESIS OF THE LITERATURE

The current merging of computer and communications technologies is facilitating the trend toward telework-remote work arrangements enabled by information technology. Organizations today have ever increasing options in the management and distribution of their work processes. In this study, we review the research on telework conducted in the United States, Western Europe, and Japan. We then propose a taxonomy for classifying different types of telework. Using this taxonomy, we examine the spatial, coordination, and temporal structures of different types of telework. Previous research results indicate that the introduction of telework is a complex process and has profound implications for the organization. However, this research critically lacks any guidance for the decision maker in determining the feasibility of implementing telework. We propose a framework for a telework suitability test to determine the appropriateness of telework in a particular situation. This telework suitability test integrates existing research findings with future research areas