A STUDY ON EFFECTS OF TRAINING PROGRAM ON HUMAN RESOURCE DEVELOPMENT IN TELECOM INDUSTRY (A CASE STUDY ON NOKIA COMPANY

Training is more valuable to the employees’ learning, acquire information and knowledge that is new to them. The objective of the study is to examine the importance of training program for human resource development by identifying the effects of training on employees’ performance and to analyze the employees’ perception on well-organized training program. The descriptive analysis with qualitative and quantitative approach and primary data was used from semi structured questionnaires and key informant interview. According to survey findings, Nokia has well-organized training program because training course, training material and place are very relevant with the respondents’ current work. The respondents gained the benefits from the training because they easily adapted the change management, economic use of material and line managers recognized their performance improvement. It was also found that training is positively effect on the employee performance because the annual performance review was increased in good results and the customer complaints was decreased. On the other hand, it was also observed that the weakness in the training schedule for the shift assigned employees because it is not suitable time for them