EFFECT OF OPERATIONAL RISK MANAGEMENT PRACTICES ON FINANCIAL PERFORMANCE OF AYA BANK

The purpose of this study was to investigate the effectiveness of operational risk management practices at AYA Bank. The study was conducted by the following objectives: to identify the internal and external operational risk management practices of AYA Bank and to analyze the effect of operational risk management practices on financial performance of AYA Bank. AYA bank has (258) branches and (259) Compliance officers. Among them, this study collected (92) compliance officers from Head Office and different branches of AYA Bank. The method used in this study was based on the descriptive research method. Structure questionnaires was used in the primary data collection. This study adopted the random sampling method. The findings found that most employees are given the right trainings to perform their tasks effectively and senior management provide the clear guidance and direction regarding the operational risk management processes. The study shows that the bank has the strong operational risk management culture. This finding shows that, most of the respondents agreed that employees performance of AYA bank can result the higher income to make a profit. Internal audit department should more examine of the management controls within an information technology infrastructure. AYA bank needs more developing ethical training program for employees to create ethical workplace. The result of this study are encouraging for policy makers in banking industry and guidelines and procedures provided by the AYA bank on operational risk management should be fully observed into to ensure the risk is well mitigated and improvement in financial performance