CHALLENGES IN THE IMPLEMENTATION OF BUSINESS PROCESS REENGINEERING: CASE STUDY OF MYANMAR CITIZENS BANK

The studies focus on the challenges of business process reengineering (BPR) implementation in Myanmar Citizens Bank (MCB). The objective of the study is to identify the business process reengineering practices of Myanmar Citizens Bank and to analyze challenges of BPR implementation in MCB. To achieve these objectives both primary and secondary data are collected and questionnaires are distributed among 150 customers and 70 employees of Myanmar Citizen Bank. The study is the period from starting BPR implementation 2016 to 2018. It shows how existing processes benefit the bank and highlight the conditions to establish precedence for the initiation of BPR. It also shows how BPR can dramatically improve a business’s performance and the infrastructure, processes and attitude changes required to successfully implement BPR in a business. The infrastructure changes include a successful and efficient Information Technology system, a review of Human Resources assets and successful implementation by a trained and motivated workforce. The thesis also show the difficulties expected when trying to implement BPR and how these can be overcome by being specific about the processes to be re-engineered and the vital role that IT can play. It also illustrate how important that planning is in the BPR Process. This study has indicated that BPR in MCB has not had as positive affect as expected due to improper or incomplete knowledge of BPR and a lack of understanding of the BPR process and initiate of too many processes by management leading to confusion and overstretching of resources. Therefore the study suggest that management to be totally committed to implementation of the process and assign resources and training. Lastly, training of all personnel is vital to the success of the BPR