Internal and external factors that hinder first year of high school students' efl learning process at Complejo Educativo, Dr. Alberto Luna, San Sebastian Salitrillo, santa ana, during the year 2017

Moreover, the researchers used the extreme case sampling to choose three students with the best and three students with the lowest grades. Consequently these six students were the object of the observation during the execution phase. Undoubtedly, factors such as the motivation have a big influence in the EFL learning proces