Add to ORKGThis chapter provides an overview and summary of the chapters within the book. First, the editors place the call centre industry into context, before outlining some of the reasons why call centres have attracted so much academic interest. The next section presents the structure of the book before drawing conclusions
Employment in call centers has grown significantly throughout the world over the past 15 years. In d...
This book looks at human resource management in call centres from an international perspective and u...
The centralisation of telephone information services in the style of a call centre concept is one of...
Over the past ten years there has been a massive growth in call centres worldwide. These centres are...
This introduction aims to place the articles in this special edition in the context of the wider lit...
About the book: Call centres are a new type of service work that stand at the interface between corp...
A call centre is a business function which processes large volumes of telephone calls from and to in...
Over the past ten years there has been a massive growth in call centres worldwide. Developments in t...
The 21st century is characterised by a rapid technologically advancing environment, where organisati...
2 Some sectoral and locational factors in the development of call centres in the US and the Netherla...
Many people are currently working in call centres and much more are expected to work in them in the ...
Written by authorities on the call center industry, Cases in Call Center Management brings to light ...
Telephone call centers are an integral part of many businesses, and their economic role is significa...
Altering the prism all centres represent not only one of the most rapidly expanding forms of work an...
Call Centres are not an industry of their own, but a specific type of work organisation which can be...
Employment in call centers has grown significantly throughout the world over the past 15 years. In d...
This book looks at human resource management in call centres from an international perspective and u...
The centralisation of telephone information services in the style of a call centre concept is one of...
Over the past ten years there has been a massive growth in call centres worldwide. These centres are...
This introduction aims to place the articles in this special edition in the context of the wider lit...
About the book: Call centres are a new type of service work that stand at the interface between corp...
A call centre is a business function which processes large volumes of telephone calls from and to in...
Over the past ten years there has been a massive growth in call centres worldwide. Developments in t...
The 21st century is characterised by a rapid technologically advancing environment, where organisati...
2 Some sectoral and locational factors in the development of call centres in the US and the Netherla...
Many people are currently working in call centres and much more are expected to work in them in the ...
Written by authorities on the call center industry, Cases in Call Center Management brings to light ...
Telephone call centers are an integral part of many businesses, and their economic role is significa...
Altering the prism all centres represent not only one of the most rapidly expanding forms of work an...
Call Centres are not an industry of their own, but a specific type of work organisation which can be...
Employment in call centers has grown significantly throughout the world over the past 15 years. In d...
This book looks at human resource management in call centres from an international perspective and u...
The centralisation of telephone information services in the style of a call centre concept is one of...