Enhancing IT investments productivity: Integrating network QOS and it indirect costs

Increasing productivity is considered one of the major driving factors for a successful business. From an Information Technology (IT) infrastructure perspective, obtaining an optimised performance of resources is expected to improve productivity. From a technical viewpoint, the introduction of Quality of Service (QoS) models have been perceived to optimise the performance of the organisation network backbone. These models aim to provide an acceptable level of service assurance to the newly introduced applications and services such as voice and video. From a management viewpoint, the proper management of IT investments indirect costs can lead to a reduction of the overall cost portfolio. Consequently, both benefits and productivity increase are likely to be realised. This paper introduces network QoS strategy within the hierarchy of business infrastructure. In addition, it aims to identify the relationship between network QoS and IT indirect costs. Such integration demonstrates how network QoS strategy can be used to control IT indirect costs as well as enhancing network performance