A non–financial supply chain performance measurement framework for the Aerospace Division of Rolls-Royce

Rolls-Royce places great emphasis on maintaining a consistent strategy with three main areas at the core of its business identified as being customer, innovation and growing profitability. The ability of the business to deliver on its promises and also putting the customer first is paramount to maintaining growth and securing the future of the company. Driving delivery is part of the Rolls-Royce DNA which relates to the need for relentless focus on responsiveness and delivery. This study highlights the changing nature of the organisation and focuses on the new Aerospace Division and in particular the non-financial delivery metrics that operate within the supply chain. The study reviews the current literature regarding supply chain performance methods, implementation strategies and factors affecting measurement frameworks. There is then a proposal put forward of what the new Aerospace metrics should be for the business together with an implementation proposal underpinned by a decision making and escalation framework