PERSEPSI KEPUASAN KELUARGA PASIEN JAMKESMAS RAWAT INAP TERHADAP FAKTOR TANGIBLE DAN INTANGIBLE DI RSUD KABUPATEN SUKOHARJO

Poverty causes the community encounters difficulty to fulfill their life needs including the health services. The effort of helping the poor community in the health services is taken by the government by providing the program of Community Health Insurance (JAMKESMAS). However, in the field many poor people have not received health services feasibly. The objective of this research is to investigate the satisfaction perception on the tangible and intangible factors of the families of the Jamkesmas clients hospitalized at the Local General Hospital of Sukoharjo regency. This research used the non-experimental research method. The samples of the research were the families of the Jamkesmas clients hospitalized at the Local General Hospital of Sukoharjo regency. The samples were taken by using the purposive sampling technique. The data were taken through questionnaire from 385 respondents who were willing to fill in the questionnaire. The result of the research showed that 92.38% of the respondents state that the clients’ families were satisfied of the health services of the Local General Hospital of Sukoharjo regency, and their dissatisfaction only occurs on the reliability dimension. Keywords: Community Health Insurance (Jamkesmas), satisfaction, perception, the Local General Hospital of Sukoharjo regenc