Tillämpningar av digitalisering på last mile logistics : En multifallstudie

Over two decades, digitalization has grown considerably and gained momentum around the world. The majority of the world's population uses digital services such as Internet, smartphones and computers. The growth has changed the market, which has led to increased delivery of packages to customers or to wholesalers. Last mile Logistics has had a major impact in digitalization as the purpose is how efficiently packages are delivered to the customer.The purpose of this study was to understand the applications of digitalization on last mile logistics through e-commerce in different industries.For the purpose of the study, data collection of scientific articles and interviews was accomplished. The study consists of five interviews with five different case companies that works with digitalization focusing on the last mile logistics.These interviews highlighted how dependent companies are currently out of digitization in last mile logistics, it was also emphasized how large investments companies make regarding jobs with constant improvements in order to meet customers' needs.In the study's conclusions, it was possible to understand how different businesses implement digitization in different ways, and how these different companies apply digitization on their last mile logistics through e-commerce