Factors hindering effective communication between top management and employees, a case of Ilala Municipality

The purpose of this dissertation was to investigate the factors hindering effective communication between top management and employees at Ilala municipality in Dar es Salaam. It aimed to determine the patterns of communication system in Ilala Municipality, to analyze various challenges to effective communication and to suggest ways of improving communication system in Ilala Municipality. The study used a descriptive design which was selected because of its suitability in describing the existing situation of the phenomena. The study also used qualitative approach because it emphasis on qualities of entities, processes and meaning that cannot be experimentally examined. This given the researcher an opportunity to obtained respondents views, perceptions, and opinions on the communication effectiveness in Ilala Municipal. Data were gathered through questionnaires, documentary review and some structured interview. Respondents in this study were Top management, and employees in Ilala Municipality. Top management was purposely selected while employees were randomly selected. The study used content method for data analysis and the findings indicated that both top management and employees demonstrated low communication skills in communication thus hinders effective communication and interferes relations among them. Due to these, there are some measures suggested to be taken for improvement. This includes training on communication to be conducted to both management and employees, increase commitment at work and behavioral changes