Examining the implementation of quality control procedures in a selected power station

MBA, North-West University, Potchefstroom Campus, 2018There is a problem of quality control processes in Eskom South Africa. There have been some continuous unsatisfactory remarks by Eskom directed to contractors due to various reasons such as plant failures and continuous repairing, job not well-done that prompt rework and defects among other quality compromising issues on both completed and ongoing projects. However, most of the investigation outcomes have indicated that most of the problems are caused by lack of supervision, poor workmanship, inadequate Quality Control Plans (QCPs) of Suppliers or Contractors, low morale of employees and commencement of work without signed Quality Control Plans (QCPs). Therefore, there is an obligatory necessity for Eskom to dedicate on adding value to customers' products. This research reviewed the existing quality control procedures in Eskom, how these quality control procedures are implemented, the limitations and the responsive measures in place. The intention was to suggest a quality control framework potential to sustain Eskom business in this dynamic business environment, using Matla Power Station as a case study. Findings were presented and recommendations were provided.Master