The objective of this paper is to deepen the understanding of customers’ satisfaction among credit card users. The study employs the Servperf model to evaluate the functional service quality dimensions of satisfaction of credit card users of Islamic versus conventional banking in Malaysia. The comparison between different types of credit card users is examined using factor analysis and regression. The dimensions are found to be robust for different types of credit card users, except for the Assurance dimension. The dimension did not form significantly in the factor analysis whenever respondents, who are Islamic credit card users, are included. Meanwhile, all of the dimensions are found in the regression analysis to have positive relat...
The present study investigates the level of service quality and customer satisfaction of Islamic ban...
In summary the results of this study have proven that there is a positive relationship between servi...
In general, this study aims to identify the degree of customer satisfaction in islamic Banking of Ma...
Customer satisfaction is critically important for banks to stay competitive as the customer is the u...
The use of credit card plays a very important role in online purchasing and contributes significantl...
This study measures the satisfaction level of credit card users living in Khulna, Bangladesh. The st...
Customer satisfaction (CS) is critical to success in banking. However, there is little agreement on ...
The purpose of this research studies is to investigate the determinants of customer responsiveness t...
The operation of Islamic bank derives from the Islamic Law and thus differs in spirit, cultural back...
Purpose Bank customers’ perceptions of service quality and service image of Islamic banks may differ...
Purpose – This study attempts to examine the relationship between service quality perception and cus...
Credit card is issued by financial institution to users to enable cardholder to make any payment for...
Abstract Purpose-The purpose of this paper is to explore and examine the perceived level of service...
Problem Statement and Objectives of Study: Customer satisfaction on quality of service is an utmost ...
Service quality is an important and effective tool for banks to achieve customer satisfaction and ea...
The present study investigates the level of service quality and customer satisfaction of Islamic ban...
In summary the results of this study have proven that there is a positive relationship between servi...
In general, this study aims to identify the degree of customer satisfaction in islamic Banking of Ma...
Customer satisfaction is critically important for banks to stay competitive as the customer is the u...
The use of credit card plays a very important role in online purchasing and contributes significantl...
This study measures the satisfaction level of credit card users living in Khulna, Bangladesh. The st...
Customer satisfaction (CS) is critical to success in banking. However, there is little agreement on ...
The purpose of this research studies is to investigate the determinants of customer responsiveness t...
The operation of Islamic bank derives from the Islamic Law and thus differs in spirit, cultural back...
Purpose Bank customers’ perceptions of service quality and service image of Islamic banks may differ...
Purpose – This study attempts to examine the relationship between service quality perception and cus...
Credit card is issued by financial institution to users to enable cardholder to make any payment for...
Abstract Purpose-The purpose of this paper is to explore and examine the perceived level of service...
Problem Statement and Objectives of Study: Customer satisfaction on quality of service is an utmost ...
Service quality is an important and effective tool for banks to achieve customer satisfaction and ea...
The present study investigates the level of service quality and customer satisfaction of Islamic ban...
In summary the results of this study have proven that there is a positive relationship between servi...
In general, this study aims to identify the degree of customer satisfaction in islamic Banking of Ma...