Sustaining tenants with demanding behaviour: a review of the research evidence

To provide good practice guidance to SHAs, and social housing providers more generally, in relation to a small group of tenants whose behaviour makes them difficult to manage and resource intensive. They are difficult because, while they engage in demanding behaviour and cause neighbour complaints and threatens their tenancy, it falls short of requiring a statutory response, such as criminal justice or mental health. Tenancy officers and housing managers are therefore placed in the difficult position of juggling the competing demands of the right of vulnerable tenants to appropriate housing and the statutory obligation of SHAs to ensure the ‘quiet enjoyment’ of their tenants to their premises