The Assessment of Contractors in Outsourcing the Mechanical Maintenance of the Hot Strip Mill

[[abstract]]鋼廠將非核心工作交給協力廠商執行，藉以降低成本、提高人力彈性之運用已行之有年，而協力廠商實際作業的良莠，直接影響了鋼廠的生產力和公司獲利，如何針對重點有效管理、提升協力廠商對企業的價值；此為本研究之主要動機。 本研究採問卷調查方式進行，將問巻內容分為施工品質能力、工期管制能力、安衛環保管理、現場管理能力及個人背景屬性五大部份，進行結構式問卷設計，來探討機械維修協力廠商考評之研究。發放對象為國內四條熱軋鋼帶工場之機械維護單位主管及基層員工等人員，經由敘述性統計分析、信度分析、單因子變異數分析，得出以下研究結論： 1 問卷信度分析結果具可信度；整體問項及安衛環保管理構面所列問項之信度分析，皆顯示很可信；而施工品質、工期管制及現場管理能力構面所列問項之信度分析，顯示可信。 2 熱軋鋼帶工場機械維修人員，對於協力廠商之工期管制能力構面要求最高；其主要原因為熱軋鋼帶工廠屬高耗能生產線，產量大產值高，維修作業之工期管控，直接影響鋼廠的生產力和公司獲利。 3 協力廠商遵守工安及作業安全規定，為機械維護人員最為重視之準則；因為一件重大工安事故的發生，極有可能造成公司的重大損失。 4 最後，提出相關建議供三家公司、協力廠商考核或管理單位研究，甚至相關產業規章修訂或制度訂定之參考，以共同提升績效。[[abstract]]The outsourcing strategy on non-core competence such as mechanical maintenance to reduce cost and increase operation efficiency has been implemented for years The performance of the outsource partner significantly influences the production and profit of a hot strip mill The research focuses on how to effectively manage the performance of the outsource partner and increase the value of this outsourcing strategy A questionnaire survey is adopted in this research to discuss the performance of mechanical maintenance outsourcing The main scope includes the maintenance quality the ability to manage the maintenance progress the ability to manage S H E (Safety Health and Environment ) field management and personnel backgrounds The survey respondents included the managers and engineers of maintenance departments in the major 4 hot strip mills in Taiwan The research results are summarized as follows: 1 Survey reliability analysis shows confidence level in the results for maintenance quality the ability to manage maintenance progress the ability to manage S H E (Safety Health and Environment ) field management and personnel backgrounds is acceptable 2 The survey result shows the most important consideration for outsourcing strategy is the management of maintenance progress The reason is hot strip mills consume extremely high amount of energy and the production cost and end product value are both huge Poor management of the maintenance progress will impact the production and profit 3 The second most important consideration for the outsourcing strategy is the ability to manage S H E Due to a violation of safety regulations could lead to a huge loss and damage 4 This research provides suggestions for the evaluation performance of an outsourcing strategy and can be used as reference to increase performance of outsourcing strategies for hot strip mills and related industrie