CRITICAL FACTORS EFFECT USER SATISFACTION AND IMPACT OF ERP SYSTEM

[[abstract]]Small and medium sized enterprises have been playing a vital part in Taiwan’s economic development. Over the recent years, the benefits of ERP systems have appealed to not only large firms, but also small and medium sized firms. However, implementation of ERP systems requires a considerable investment in time, money and resources, especially to SMEs. Its high failure rate can be devastating to SMEs. With user satisfaction as the measurement instrument, this study evaluates the success factors that affect ERP user satisfaction and the impact of ERP success on individuals and organizations. However, implementation of an ERP system always requires considerable investment in time, money and resources. Its high failure rate may also arouse employees’ resistance to the adoption of ER