Understanding business process outsourcing based on the Relational processes and Ability to explore of Environmental uncertainty

[[abstract]]摘要 企業流程委外(Business Process Outsourcing)是為了完成特定目標，所發展出來的標準程序與工作流程，其目的是為了降低成本，改善品質及提升速度，發展過程必須透過有系統的分析作業程序並建構資訊系統來導入流程符合企業需求，其最終目在於使企業達到既定目標與營運績效的提升。本研究以資訊處理觀點(Information Processing View)為基礎，探討企業執行流程委外時資訊能力及資訊需求對於績效所造成的影響，並以關係程序、探索能力視為委外環境中的資訊能力；以環境不確定為資訊需求，透過收集樣本資料來進行分析。利用PLS(partial least square) 統計軟體做為分析工具，進行模型、多變量、信度分析等統計分析方法來驗證假說。研究結果發現，環境不確定對於探索能力及關係程序具有干擾效果，同時為了說明組織間的不同，本研究利用三個控制變數來說明特性，這些變數分別為：公司規模、創新需求、互相信任。而研究結果顯示:探索能力與關係程序對於企業流程委外績效具有顯著影響。希望本研究的結果，對於未來相關研究有啟發作用。[[abstract]]Abstract Business Process Outsourcing is in order to accomplish specific objectives which developed by standard procedures The objective in order to reduce costs improve quality and promote the speed The process of development must be by a systems analysis operating procedures and constructs information systems to import the process comply with enterprise requirements The ultimate allow enterprises in order to achieve the original objectives and enhance operation performance This study based on Information Processing View explore how IT capability and IT requirement affects Outsourcing performance This study considers Relational processes and Ability to explore as being IT capability considers Environmental uncertainty as IT requirement This study collected questionnaire results and analysed the data using the Partial Least Square method carry out in Model multivariate reliability analysis statistical analysis to verify the hypothesis The results showed Environmental uncertainty interference effect in Ability to explore and Relational processes and explain the difference between the organization This study use three control variables to explain the characteristics these variables are:frim size innovation requirement Mutual trust In addition the study found that Ability to explore and Relational processes between the program has a significant impact on business process outsourcing performance Hope the results of this study could inspire future researc