Evaluation and Selection on temporary employment agency

[[abstract]]自從實施勞退新制之後，國內的企業界或基於降低人事成本、精進企業核心技術等原因，而開始大量運用派遣員工。然而，要派企業(即使用派遣員工的企業)與人力派遣公司(派遣員工的僱主)的合作關係除了解決供應商龐大的人事成本壓力外尚可彈性運用人力資源，因此逐漸開始正視人力派遣的必要性，而企業如何選擇適合的人力派遺公司亦成為重要的議題。 本研究將企業與人力派遣公司之間視為一個供應鏈的關係，企業為產品需求者，人力派遣機公司為產品供給者，而流通於此一供應鏈中的產品則是派遣員工，故本研究運用供應鏈管理的概念，將人力派遣公司視為企業的人力供應商。由於人力供應商的評選準則與傳統一般產業在研究供應商評選時，只是透過企業需求的分析或依據企業內部的任務目標來訂定供應商的評選準則當成是績效指標有所的不同，且過去供應商評選的文獻中缺乏針對評選人力派遣公司的研究，故本研究透過文獻探討的方式將過去學者對各產業供應商評選之相關研究，根據歸納法把適合評選人力派遣公司的準則整理成四大策略構面，分別為「履約績效」、「內部管理」、「成本」、「外部關係」及其構面下的十三個細項準則。而在發放AHP專業問卷前，先藉由前測問卷來確認各評選準則的重要性，最後透過AHP專家問卷針對研究個案企業的主管進行深度訪談，獲得人力派遣供應商評選準則之優先次序。 經本研究結果顯示出，四個策略構面權重排序中「履約績效」最為重要，次要為人力派遣公司的「外部關係」，而過去在各產業供應商評選中佔多數重要的成本因素反而是排序最後。因此，人力派遣公司除了必須提供良好素質與技能的派遣員工，亦需有良好的服務品質以達到較高的履約績效吸引企業選擇該人力派遣公司，並發展長期的合作關係。本研究的準則數據排序結果不僅可讓企業在挑選人力派遣公司時能有依據準則可參考，亦可讓人力派遣公司知道企業所重視的評選準則為何，進而提升出我國人力派遣機構經營業者的核心能力。[[abstract]]These years enterprises in Taiwan hire a lot of dispatched workers to reduce the huge HR cost as far as possible while enhance core technology competence Since it become more and more important for enterprises to use dispatched workers correct temporary employment agency evaluatin has became a very important issue Supply chain management is one of the most important competitive strategies for today’s enterprises In this study between enterprises and labor and temporary employment agency as a supply chain Partnership The enterprise is the product demand temporary employment agency is the product supplier and the product is dispatched worker In the past supplier evaluation and selection studies mostly focused on the manufacturing and service industries Hence this paper studied the past researches relative to supplier selection to understand the appropriate selection guidelines that would serve as the fundamental guidelines for the evaluation and selection on temporary employment agency In conjunction with widely collecting related literature and the analytical hierarchy process we determine to four competitiveness criteria thirteen sub-criteria and critera weights for selecting on temporary employment agency The results in this research we found that the most important criterion for evaluation and selection on temporary employment agency is the performance; and the critera weights in score order are performanc external relationship internal management and cos