Constructing and Evaluating an Ontology-Based ATC Knowledge Learning System

[[abstract]]國際民航組織(ICAO)每年均針對年度飛安事故的模式進行研究分析，資料顯示近幾年飛安事件的發生，機械因素的比率已顯著減少，但是人為因素比例並無顯著下降，並且仍為導致飛安事故的主要原因，顯然在國際航空安全研究領域中，人為失誤(Human Error)已成為飛航安全主要探討的議題。航管員的能力和技術成為避免產生錯誤的關鍵要素，而航管員能力和技術的養成均有賴於學習，惟有不間斷的對航管員施以符合現況的學習訓練機會，使得非設備因素危險因子的解答決策知識成為航管員的邏輯判斷慣性，則能消彌人為因素 (Human Factor, HF)。 本研究將依據ADDIE 模式進行系統開發及採用SCORM（Sharable Content Object Reference Model）建置及設計系統關鍵決策課程及測驗，並以人機介面設計準則進行系統介面設計，評估階段邀請飛航專家及具系統設計背景人員協助進行系統使用性測試，以使用性工程來進行學習系統的使用性評估，評估階段採用啟發式評估準則及PSSUQ(Post-Study System Usability Questionnaire) 來驗證系統的使用性滿意度，透過12 位具系統開發經驗的研究生實際進行實驗和操作系統，並於實驗後進行問卷調查及訪談，實驗的結果，不論在問卷調查或實驗後的訪談中，多數獲得良好的滿意度，證明本研究具備良好的航管員數位學習程序與介面，組織內可以藉由數位學習系統的建立來輔助正式學習，航管員隨時隨地都可以學習及獲得相關的資源，進而有效的預防飛航安全可能的威脅與人為錯誤發生，增加飛航安全。[[abstract]]Knowledge management system for flight traffic safety and efficiency is very important for driving and air traffic control staff, the individual with the knowledge to make decisions is still the main resource, the ability of ATC staff and technology to become a key element to avoid errors, The air traffic control capacity and technical staff are dependent on the cultivation of learning, only continuous member of the ATC to impose the status of compliance learning and training opportunities, equipment factors make the risk factors of non-answers to decision-making knowledge to become members of logic ATC inertia Is able to bridge the Human Factors (Human Factor, HF). The research results will be imported "Constructing and Evaluating an Ontology-Based ATC Knowledge Learning System" study, based on ADDIE model and SCORM (Sharable Content Object Reference Model) that to build and design the course exams, based on user interface design to system interface, invited experts by aviation and background to assist with system development and system testing, use of Usability Engineering for ATCKLS to assess the stage of the heuristic evaluation and PSSUQ (Post-Study System Usability Questionnaire) to verify the system's usability satisfaction. There are twelve graduates and join the experiment and use the ATCKLS. After the experiment had the questionnaire and interview to verify the acceptance. The experimental results not only in the statistic results but also in the interview with the experimental participants were all had high satisfaction. Proved this study have good ATCs’ e-learning process and interface. The organization may by e-learning system to establish to assist the formal learning, to provide staff all-the-time of flexible learning, and will be an expert knowledge of experience spread future To help staff anytime, anywhere learning and access to related resources, and thus effectively prevent the possible threat to flight safety and human error