A Study of the Mobile-Police Communication and Effect

[[abstract]]警用行動載具「M-Police」為近年來警政署為強化執勤效能，所打造的行動網路服務設備。本研究旨在探討M-Police的在勤務溝通時效能與品質提升，研究模型整合媒體理論，溝通理論以及資訊系統使用理論為主、提出影響溝通效能四個重要變數，包括介面設計與媒體豐富性、使用愉悅性、認知易用性，據以解釋影響警務人員使用「M-Police」進行勤務溝通的效能與品質的主要因素。 本研究以問調查法進行資料收集，研究對象為高雄市警察局的M-Police實際使用的員警。共計回收有效問為150份，有效回收率為81 6%，使用「SPSS 19」信效度檢定與結構方程式「VisualPLS 1 04b」進行模式與假說驗證與。研究結果顯示: 認知易用性，媒體豐富性與使用愉悅性對溝通效能有顯著正向影響，介面設計對溝通效能有顯著負向影響。 文末，根據研究結果提出學術性與實務面建議。[[abstract]]The M-Police is a mobile device conducted by National Police Agency used for communication improvement while policemen on duty This study integrates Media theory Communication theory and Information System use to explain the communication effectiveness with four constructs(perceived ease of use system interface media richness and perceived enjoyment) A survey was conducted for data collection and the subject is policemen of Kaohsiung City Police Department Of 150 valid responses returned and return rate was 81 6% SPSS and VisualPLS 1 04b were used for data analysis and hypotheses testing The findings show that perceived ease of use perceived media richness and perceived enjoyment have positive effects on communication effectiveness Furthermore system interface design has negative effect on Communication Effectiveness The implications of academic and practitioners are proposed in the final sectio