A Case Study for the Impacts of Knowledge Management on Business Performance

[[abstract]]國內電子業經過多年的發展，在威脅與日俱增的產業環境，無不為了生存而做出很多努力。在這種競爭環境裏，為加強本身的競爭能力，導入知識管理，遂成為最佳的選擇，本研究以知識管理與經營效的關係，導出組織文化，組織制度與組織策略三個構面來解釋彼此之間的關連，並透過訪問國內被元件製造業的個案廠商，搜集次級資料與訪談進行探索性的質性研究。從我們的研究可以得到下列的結論： 1. 組織文化：推行知識管理要先消除次級團體所造成的派系文化，進而創造更良好的學習環境，另外要有適當的激勵措施及提供良好且有效的溝通管道。 2. 組織制度：一個設計良好的組織制度是可以達事半功倍的效用，而推行標準化的作業流程，並輔以吸收客戶端的標準及資訊，都是有幫助的，而不同部門的良好協調機制，是可以增加知識管理的推行成效。 3. 組織策略各方面：建立良好的協同機制，及發展核心技術，並考量核心技術的知識來源，以增加核心技術的競爭能力，另外要將產業競爭的環境納入考量。[[abstract]]The domestic electrical industry passes the development for many years, the industry environment of threatening to grow with each passing day, make many efforts in order to survive invariably. In this kind of competitive environment, in order to strengthen one's own competitive power, channel into knowledge management, then become the best choice, and manages the relation of results with knowledge management, lead out and organize culture in this research, organization system and is it come explain each other close and connecting with to organize tactics three literary composition surface, and through visit domestic to case manufacturer, component of manufacturing industry, collect secondary materials and interview go on exploratory quality nature study. Can get the following conclusions from our research: 1. Organize culture: Pursuing information management should dispel the secondary faction culture caused of group first, and then create better study environment, there should be a proper incentive measure and offer the good and effective communicative channel in addition. 2. Organization system: The good organization system of a design can reach the utility that get twice the result with half the effort, and pursue the standardized homework procedure, and complement in order to absorb the standard and information of the customer end, all helpful, and the good coordination mechanisms of different departments, is the implementation effect increasing information management. 3. Organize strategy: Set up the good one in coordination with the mechanism, and develop key technology, and consider the knowledge source of key technology, in order to increase the competitive power of key technology, should include the environment of industry's competition in considering in addition