Analysic of Logistics-Manager Work Competency Requirement from Logistics Industry Point of View

[[abstract]]近年來，由於物流策略的有效運用，不但可以擴大附加價值，亦可降低中間後勤成本，進而提高競爭市場的利潤，因此，在此通路革命的旋風中，「物流」扮演著愈來愈吃重的角色。然而，物流產業的發展固然需要資金、設備、（軟體）系統的投入，它更需要具有優秀的物流人才，才可以在這一個講究顧客服務的產業取得一席之地。因此，有鑑於物流人才對於物流發展的關鍵性，本研究從物流業的角度去探討其所需物流管理人才應具備的能力，以滿足業界對物流人力之需求。 本研究旨在探討物流業對物流管理人員所應具備之工作能力，透過相關文獻探討，建立「物流管理人員工作能力組成」模式。研究方法採「問卷調查」方式，以物流業及教育界為研究對象，經由實際資料分析，來瞭解工作能力需求的優先順序，及物流業界及學術界在對物流管理人員工作能力需求看法上是否有差異。 根據研究發現，本研究的結論如下： 1.就物流業與學術界之差異分析結果而言，兩者對於物流管理人員應具備的工作能力的認知上並未達顯著差異，表示物流業與學術界的對物流管理人員應具備的工作能力看法大致相同。 2.就物流業中的管理者與非管理者之差異分析結果而言，兩者對於物流管理人員應具備工作能力的認知上並未達顯著差異，表示管理者與非管理者對物流管理人才所應具備的工作能力看法大致相同。 3.就不同「教育程度」物流人員的差異結果得知，高中職程度較大學程度的重視非傳統的一般商業知識與能力；專科程度較碩士以上程度的重視人際技能的管理能力。 4.就不同「服務年資」物流人員的差異結果得知，服務15年以上的較服務6至10年的重視非傳統的一般商業知識與能力。 根據分析結果，本研究最後提供學界、業界、與政府一些建議，做為課程設計、研究發展、人才培育、政策擬定的參考。[[abstract]]Logistics has played a more and more important role nowadays. Having outstanding logistics personnel is a critical success factor for superior logistics performance. Recognizing the importance of personnel quality, the study focuses on finding the priorities of the work ability of logistics personnel required by the industry, especially ability for logistics managers. The research started from literature review and development of the logistics-manager work ability model. The survey was then conducted with respect to logistics practioners and educators. Through statistical analysis, priorities of work ability were drawn. Finally, differences in viewpoint between logistics industry and the academia were investigated. Research findings were summarized as: 1.No significant differences exist between the logitics industry and academia concerning to the priorities of work ability. 2.Also, no significant differences exist between administrative and non-administrative personnel about the requirements of the work ability. 3.With respect to educational backgrounds, people with high-school degree put more emphasis on general commercial knowledge and ability with non-traditional attention than those with university degree. People with college degree put more emphasis on interpersonal skills than those with master degree. 4.With respec to working experiences, people who worked for more than 15 years put more emphasis on general commercial knowledge and ability with non-traditional attention than those with 6 to 10 years working experience. Based on the conclusion drawn by analysis results, we provided several suggestions to academia, industry, and government for course designing, research project, personnel training, and policy making