A Study about Enterprise Facilitating Organizational Learning with Information Technology

[[abstract]]本研究使用紮根理論研究法，對台灣汽車業具有代表性的研究個案進行觀察與資料蒐集，研究發現研究個案雖為汽車業OEM廠，行事決策以汽車廠馬首是瞻，但在面臨汽車廠國際化、中國台商產品低價競爭的環境變化時，仍將考慮自身條件設定組織目標且由組織學習成果回饋修正目標，與Argyris and Schon（1978）提出之單迴圈組織學習模式契合。 研究個案透過資訊科技進行企業組織學習，訂單交期由120天提前至90天，ERP監控下的庫存天數由45天降至30天，且透過網路與客戶進行CAD檔案交換進行工作整合，使用視訊會議和客戶進行及時面對面的溝通提高顧客滿意度，在在皆顯示使用資訊科技進行組織學習雖然過程的變化不是十分明顯，但可由組織學習成果的改變來得到反映。 分析研究個案的資料後發現組織目標設定、組織學習過程確實受到組織情境因素的影響。就研究個案來說，組織目標的設定深受環境情境的影響，而組織情境則影響組織資訊科技使用及組織學習，值得注意的是，組織學習過程中組織記憶的形成會和組織情境中主管的態度及解決方案的傳播策略產生互動，並影響資訊科技使用的行為。 本研究為質性研究，研究建構之理論可以解釋研究個案使用資訊科技對企業組織學習的影響，雖研究個案具有代表性，但日後其他研究者引用研究成果仍須斟酌。[[abstract]]This research uses the grounded theory to study, having the representative research individual cases to carry on the observation and data collection to the Taiwanese car industry. The study case is a firm named “Z company”. The Z company although is car industry OEM factory, making decision always with the car factory horse head is to look forward, but at face the environment that the car factory internationalization, Chinese Taiwanese business people''s product competes with low price to change. Z company consideration self term to set organization target and correct it by result of organizational learning that match the single loop organizational learning model that offer agree with Argyris and Schon in 1978. Z company carry on the organization learning through the information technology . The results are the order hands from 120 days reduce to 90 days, the material stock decline from 45 days down to 30 days after using ERP to monitor them , and carry on the CAD file commutation and carry on the work integration through the network and customer, using the video conference and customer and carrying on the face to face communication exaltation customer satisfaction in time, show and use the information technology and carry on the organizational learning in all aspects and all although the variety of the process is not very much obvious, can be learned the changes of the result by the organization to be reflect. This research find the organization target enactment, organization learning process is under the influence of organizational context. In regard to Z company , organize the influence that the enactment of the target suffer the organizational context deeply, and affect to the information technology to use and the organization learning , remarkable is, in the organization learning process the formation of the organizational memory will interact with the attitude of the supervisor and the dissemination strategy creation of the solutions, and affect the behavior that information technology use. This study is a qualitative research. Research construct a theory to explain the influence about use the information technology to organizational learning for the enterprise. Although research case “Z company” to have the representative. Other researchers quote from to study the result and must still consider in the days to come