A Case Study of the E-mail System Implementation Process In Organization

[[abstract]]二十一世紀資訊時代的來臨，追求更快速的資訊傳遞已是趨勢所在。隨著網際網路的盛靡，全球上網人口急遽竄升，各種網際網路相關應用服務亦紛紛出籠，其中「電子郵件」更是流竄於組織內、外，作為訊息傳遞、溝通的最佳利器。在具有提高作業效率、減少時間延遲，以及節省紙張的效益下，企業紛紛導入電子郵件系統，作為組織內、外訊息溝通、傳遞的重要管理工具。雖然導入資訊科技相關研究議題已相當繁多，但對電子郵件系統的導入過程深入探討的並不多見，致使組織每次在導入電子郵件系統時仍須歷經長時間的摸索，才能由錯誤中學習改進，並做好系統管理。因此，有鑑於目前缺乏一系統化、完整化的參考模式下，本研究擬針對此議題加以探討，目的在於提供業者在日後導入電子郵件系統或系統管理時有更多的參考。 本研究以個案研究方法，實際對兩個個案作深入訪談與探討，從個案電子郵件系統的發展沿革與導入過程中，探索一系列的研究問題，包括：1、組織內電子郵件系統導入的動機與目的；2、電子郵件系統建置時所需籌備的事項，以及所需要的資源；3、電子郵件系統建置、實施時可能遭遇的問題及解決之道；4、組織實施電子郵件系統所採取的管理措施；5、瞭解組織內目前電子郵件系統的運作情形。研究結果發現，組織導入電子郵件系統可分成四個階段，分別為：啟始階段、採用階段、實施∕調適階段，與融合∕控制階段，並於各階段中發展出決定性影響因素之相關命題。[[abstract]]As the coming of information era in the 21st century, pursuing faster delivery of information has become a fashion. With the prevalence of Internet, the numbers of netizen in the network are dramatically raising. In addition, many kinds of Internet services are increasing as well. Of all kinds of services, however, E-mail is a communication tool in organizations. It can help increase efficiency, reduce time-delay, and save amount of papers. Although the issues of IT implementation have been discussed for long , there are few articles on E-mail implementation. As a result, organizations may spend much time on implement EMS. Thus, this research can provide a guideline and a model of the implementation and management of EMS for entrepreneurs. This research uses case study to investigate two cases thoroughly. From the EMS implementation process, this research explores a serial of research questions, including: (1) the motivations and objectives of developing an EMS; (2) the critical factors of establishing an EMS; (3) the problems and solutions within implementation; (4) the managerial policies of EMS in organizations; and (5) the operations of EMS in organizations. The results indicate the process of EMS implementation can be divided into four stages: initiation, adoption, implementation/adaption, and operation/control. In addition, four propositions regarding the implementation of EMS are proposed