Issues in performance management system adoption: a case study of a Taiwanese semiconductor test and assembly house

[[abstract]]目前許多產業面對日益激烈及複雜的競爭環境，為求企業之永續經營而導入年度績效管理制度，希望藉著制度的推展，明確訂定組織目標管理，將組織目標依序展開至各功能部門及個人指標，進而與組織之績效連結。本研究以某半導體封測業為例，探討其導入績效管理制度的過程，研究其實施績效管理的方式及主要的推展構面。 本研究首先探討國內、外文獻相關文獻以了解績效管理相關理論與實務研究結果，並進一步建立本研究之理論架構，並針對個案公司建立研究假設，再以問卷調查方式，輔以統計軟體，來檢定本研究設定之研究假設。 本研究針對個案公司實施年度績效管理制度之五大構面(專案管理、日常管理、績效考核、人才培育、在職訓練)設計之調查問卷，經統計軟體(SPSS)推算及檢定後，發現其Cronbach’s α係數皆大於0.7，其解釋力亦達63%，顯示其量表信度高，即一致性相當高。研究結果顯示： - 經平均數與標準差分析，發現個案公司各階主管對於該五大構面能達成組織績效，有一致性的認同。 - 透過五大構面的相關分析，發現五大構面彼此間皆有高度正相關。 本研究並就個案公司實施績效管理制度後的成效作評估，發現其最近四年的營業額及毛利率的展現均呈正成長，故本研究認為個案公司導入年度績效管理制度，對企業營運效益有正面的影響。 關鍵詞：績效管理、半導體封裝測試[[abstract]]Facing today’s fierce and complicated competition, many companies adopted performance management system (PMS) to pursue business’s sustainability. PMS help business explicitly set its goal and vision. Using top-down annual objective deployment, PMS links individual’s performance to business’s goal. In this research, we study the adoption and implementation of a large semi-conductor packaging and testing company. We first review relevant literature and theories to gain an understanding of performance management theory and practice and establish the theoretical framework and research hypothesis of this study. We conducted a field survey at the subject company. The constructs of the survey are developed based on the five dimensions (project management, operations management, performance evaluation, employee development, education and training) of PMS. They are evaluated in terms of composite reliability and construct validity by using SPSS. The Cronbach’s alpha is greater than 0.7 and explanatory power is 63%, indicating the existence of internal consistence and adequate explanatory power. Analysis of the survey data indicates that: - Managers of all levels believe that implementation of the five dimensions of the PMS has positive impact on the organization’s performance. - The five dimensions of the PMS are highly correlated. We conducted further analysis of the company’s performance after the PMS adoption and found that the company’s revenue and gross margin are increasing during the last four years. This indicates that the adoption of PMS may have positive impact on the company’s performance. Keywords: Performance management; semiconductor packaging and testin