An Usability Study in Developing a Mobile Flight Case Learning System in ATC Miscommunications

[[abstract]]如何在以安全為基準之上提供飛航服務，對航空業而言，是最重要的目標。然而通常引起飛安事件的主因是來自人為疏失，尤以航管通話為最。而在受到時下行動載具的方便性與本體論對知識表現的成績驅使，本研究試圖以航管通話失誤案例為例建置一套行動式飛航案例學習系統（MFCLS）。在研究方法上是結合案例式系統的發展流程與以使用者為中心的設計（HCD）模式為本研究的系統發展模式，並運用了人機互動（HCI）之小螢幕介面的設計概念作為介面設計的準則。此外，再透過實驗設計與使用者互動滿意度問卷（QUIS），去驗證系統的可用性與可接受度。 綜觀12位受測者的滿意度問卷與兩位飛航專家的訪談紀錄，在主觀滿意度上皆有一定程度的良好回應，表示本研究的行動飛航案例學習系統具備了設計良好的行動學習介面，也能提飛行員或是航管員一個具即時性與有效性的自我訓練環境。同時也代表這方面的研究在未來是值得繼續發展的。[[abstract]]How to provide flight services based on “safety” is the most important key for aviation enterprises. However, the primary cause of flight occurrences was “human,” especially in air traffic control communications. In consideration of convenience of mobile devices and contributions of ontology for knowledge representation, the study developed a prototype of mobile flight case learning system (MFCLS) according to the case-based system development procedure and human-centered design process. Furthermore, the guidelines of the small-screen interface design were adopted to design the system interfaces. Also, the questionnaire for user interaction satisfaction (QUIS) was applied in usability testing for verifying the acceptance and satisfaction of the system. There were twelve students invited for the questionnaire investigation on subjective satisfaction and two flight experts for the expert reviews on domain knowledge verification and acceptance of interface design. From the results, it is confirmed that MFCLS is a well-designed mobile learning system and helpful to self-learning for pilots and controllers. That is to say, such a mobile flight learning system based on human-computer interaction (HCI) like this is worthy to be proceeded in the further