The analysis of KM styles and ERP benefit：the moderating effect of the factors among subunits

[[abstract]]ERP（企業資源規劃）與KM（知識管理）一直是學界與業界，探討企業競爭優勢的關鍵因素。然而過去的研究較少注意到導入ERP後，影響ERP中介及整體效益的影響因素。此外組織知識管理型態的不同是否會在ERP效益有不同程度的表現，這方面也較少去探討。而本研究，就依據知識管理型態的不同，去了解國內已導入ERP企業的後續中介效益及整體效益間的關係。 本研究的目的是描述一個影響組織ERP導入效益的模型，藉由組織知識管理型態的不同，去檢視組織效能受到資訊處理機制及組織情境兩者適配度影響程度的差異。組織知識管理型態則依據組織知識內隱、外顯程度，區分為四群，分別為主動、以人為本、被動、系統導向。影響適配度的兩個重要因子為組織內部環境的相依性與差異性。依據相依性程度越高、差異性程度越低者，其資訊處理機制及組織情境的適配度也越高的觀點，來檢視不同知識管理型態的組織，內部環境因素與中介效益以及ERP整體效益的影響差異。 本研究以問卷調查法，針對國內製造業一千大進行調查，共計回收有效問卷156份。資料研究分析結果發現：（一）、主動與系統導向知識管理型態的組織，在ERP整體效益表現較佳。（二）、以人為本知識管理型態的組織，其內部環境因素對中介效益的影響程度較明顯。（三）、資料品質越好，ERP整體效益越高，然在被動及以人為本知識管理型態的組織，其影響不大，而在主動及系統導向知識管理型態的組織有很強的直接與間接效果。[[abstract]]ERP（Enterprise Resource Planning）and KM（Knowledge Management）are always the crucial impact on a firm’s competitive edge. However, few past studies focused on the influence factors of imtermediate effect and overall benefit when implement ERP. Besides, how about the different KM styles in different degree of the ERP benefit or not ? This aspect also inquires into less. Therefore, this research will study the relationship between intermediate effect and overall ERP benefit according to each KM styles in the firms that have implemented ERP. The purpose of this research is to describe a model which has influence on effects of ERP implement.By the difference of KM styles examing the difference of effects of enterprise which was under fitness of information processing mechanism and organizational situations. KM styles are divided into dynamic, system-oriented, human-oriented, and passive four categories based on explicit-oriented and tacit-oriented perspectives. The two important factors which affect to the fit are interdependence and differentiation. According to the viewpoint that interdependence more high and different more low then the fit between information processing mechanism and organizational situations more high, we can exam the influencece of various organizations, internal environments, and intermediate effects in different KM styles. This research was carried out by questionnaires over 1000 large manufacturers, and yield 156 ones in the end. The analysis shows that： （1）、The dynamic and system-oriented styles organization is found to result in better overall ERP benefits. （2）、The human-oriented styles organization, which internal environment factors positive results to intermediate ERP benefits. （3）、Greater data quality is associated with greater ERP overall benefits. However, passive and human-oriented styles do not approve, and dynamic and system-oriented styles support this standpoint severely