A Research On The Japanese Proficiency Exams For Japanese Speaking Tour Guides In Taiwan

[[abstract]]本研究以探究台灣日語導遊考試為主，藉此了解我國在甄選日語導遊的考試中，日語的口筆試是否符合導遊工作的實際需求、經考試合格的日語導遊能否滿足旅遊業界的聘用標準。 早在觀光局成立之前，台北市政府建設局與台灣省政府交通處就分別舉辦過導遊甄試，而台灣觀光史上首批正式導遊為1964年5月2日甄選合格的40名，而於1969年1月30日導遊協會成立後，才正式組織並制度化。藉由了解現況，並與鄰近的中國、日本對照比較後，可知台灣於甄選日語導遊時，不論是在考試題型、考題內容與測驗臨場反應上，都仍有改進的空間。 從2004年度起，由考選部舉辦導遊考試（專技普考導遊人員考試）至今已有五個年度，經由分析考選部舉辦之導遊考試日語口筆試，得知日語筆試之考題傾向「日本語能力試驗」2級程度，著重於文法測驗，符合導遊實務工作之考題約有五成；日語口試則由自我介紹及簡單的問答所組成，每年以相同模式進行。 針對上述分析結果與考選部舉辦之導遊考試，對日文系學生與旅遊業界施行問卷調查。日文系學生即使對導遊考試不甚了解，卻有不少人對導遊工作充滿憧憬。旅遊業界則認為事實並非如此，且適任導遊的人才有限，另外導遊考試無法甄選出適任的導遊，特別是與觀光局舉辦之導遊考試比較之後，更顯不足。 透過本研究對台灣日語導遊考試所作的研究分析，希望藉由對目前考選部舉辦之日語導遊考試提出個人意見，能使日語導遊考試更趨於完善。[[abstract]]This research is about the Japanese proficiency exams for Japanese speaking tour guides in Taiwan in which we intend to find out whether the written and oral skills that the proficiency exams required aligns with the actual needs for jobs as tour guides; and furthermore can these exam-qualified tour guides satisfy the standards in the industry of tourism Long before the Tourism Bureau was established the Department of economic development of Taipei city government and the Department of Transportation of Taiwan provincial government both held separate tour guides qualification exams hence the first 40 qualified official tour guides in the history of Taiwan tourism were born It was not organized and institutionalized until the establishment of The Tour Guide Association in January 30th 1969 Judging from learning the actual situation and comparing neighborhood countries such as China and Japan we learn that when the potential Japanese speaking tour guides are being tested there certainly are a lot of rooms to grow from the types of questions asked formats to real time responses By the year 2004 the Ministry of Examination has held the tour guide exam for 5 years From analyzing the ministry’s oral and written exams we’ve learned that the written exams side with the JLPT2 standard which put emphasis on grammar testing; the questions which apply to actual tour guide works consists about only 50% The oral exams then involve self introduction and simple Q&A Similar format exams are being tested every year Based on the analytical results on the tour guide exams held by the Ministry of Examination a survey to students in Japanese language and tourism industry was conducted Even though students do not have clear ideas about tour guide exams they do hold interests toward job as a tour guide However the industry holds a different opinion and thinks that suitable tour guides are limited Furthermore the exams are incapable of finding the right tour guides especially compared to the exams hold by the Tourism Bureau Through this research on Japanese speaking tour guide exam in Taiwan I would like to express my personal opinions on the ministry’s exam hoping that it could help the exam to reach maturity in the futur