Planning report to evaluate British Library learning services: arts and images

The existence of all information centers or the libraries and the focal point of the information systems is the user. The main objective of the information services is to act as a bridge between the existing information and the end user. For ensuring an effective use of the information services, the information users, their information needs, their approaches to the information use and search should be well-known. Users frequently report certain types of shortcoming while others are ignored. That is why this plan has been designed to implement a project to evaluate the Arts and Image’s services of the British Library learning program. The evaluation project broadly aims to improve the services according to users’ perspective. It focuses the Arts and Image's learning services with the view of the state of art to satisfy present users’ needs and draw attention of potential/non-users. The project will use both qualitative and quantitative approaches, if there is any deficiency in one the other one will cover that. Moreover, a comparison of both approaches will give more fruitful outcome which may not be identified by a single approach. In addition, the log analysis, will give clear evidence of real use of the service. Analysis of all together will express dynamic outcomes. The project will take total eleven months to complete from January to November 2012. The project will provide sufficient resources to the British Library to improve the Arts and Image services. The results from the viewpoint of effectiveness, user satisfaction, and the strategic positioning will come out. Simultaneously, it will reflect the state of the service at present too, and will demonstrate whether it is worth continuing or not, and also how the service can be improved. Concurrently, it will give feedback whether the present position of the service is praiseworthy or not according to the British library’s mission