Who are the operational users of enterprise systems: Does one size Fit All?

In the Information Systems discipline, there is growing recognition of enterprise systems' (ES) users. ES users have traditionally been categorized into operational, managerial, and strategic groups. However, organizational structures are beginning to transform, potentially resulting in changes to the demarcations between user groups. We performed a case study to examine users in a contemporary ES environment. The preliminary analysis provides support to indicate that the boundaries between user groups are changing. In addition, we created a preliminary typology, which resulted in the identification of eight different types of operational users. Therefore, this research challenges the current theoretical treatment of operational users