Assessing the implementation Business Process Management maturity models in South African organisations

Abstract: This research aims to assess the implementation of Business Process Management (BPM) maturity models in South African organisations. This research was conducted in South African organisations, across different industries and organisational sizes, by collating survey responses from 189 individuals who responded to the questionnaire via email or face to face interviews. The researcher believes that this study has provided the most extensive representative view on the following questions: Do organisation implement BPM maturity models as part of their BPM journey? What are the process management elements affecting BPM maturity models? Which BPM maturity models are implemented? What are the financial and non-financial benefits derived from the adoption and implementation of BPM maturity models? The limitations of the study include the element that the study was conducted in organisation that are operating in Gauteng to provide a representation of South African organisations and the study is an exploratory in nature and has sourced qualitative data from the respondents . The research results show that South African organisations are implementing BPM maturity models in their BPM implementation efforts. Different BPM maturity models have been adopted, and majority of the organisations have recorded benefits (financial and Non-financial) from the implementation of these models. The researcher recommends that further studies be conducted on the following: The influence of organisational factors and process management factors on the implementation of BPM maturity A detailed RIO investigation on implementation of BPM maturity model.M.Phil. (Engineering Management