State Library of Iowa: Launching a New Chat Service for Iowa Libraries, August 1, 2020

What is live chat and why should I opt in? Libraries in Iowa are slowly re-opening their doors to the public, but limiting the number of people allowed in the library. Library staff will still need to assist patrons with inquiries and provide the level of service they are used to while reducing the health risks associated with face-to-face interactions. A chat service is a better way to serve their customers by answering questions or providing information virtually and online. Contact-less, easy, fast and effective. Through the State Library’s CARES Act Bold360 project, every library now has the choice to opt in to an easy to deploy chat solution for their website