PhD (Business Management), North-West University, Vaal Triangle Campus, 2014Africa, and Southern Africa in particular, has been identified by both South African and international retail chains as an area for growth. Because conflict on the continent has all but dissipated, economic growth naturally follows political stability. Africa, with its wealth of resources, provides attractive markets for international investors. This increased investment leads to a growing middle class, with growing needs for goods and services. The reason for the interest from organised retail is therefore obvious. The challenge, however, is that, given the size of the individual markets in Southern Africa, it is not financially viable to have an independent...
*Corresponding author Abstract: This paper examines the service quality perceptions of consumers tow...
During the last two decades, efforts have been made to understand the criteria and attributes custom...
Abstract: With the aim to augment the number of customers in the retail sector, organisations attemp...
Service quality and customer satisfaction are very important concepts that companies must understand...
Recent legislative changes have permitted rapid expansion of pharmacy chains in South Africa. The ea...
Thesis( MTech( Marketing Management)) -- Cape Peninsula University of Technology, 2011South Africa’s...
Recent legislative changes have permitted rapid expansion of pharmacy chains in South Africa. The ea...
Master of Commerce in Management. University of KwaZulu-Natal, Pietermaritzburg, 2018.Service qualit...
Developing economies offer tremendous potential for future growth and organizations appreciating the...
In an intensely competitive retail market, keeping consumers satisfied has never been more important...
On-going research in recent years has shown quality of product and service, as perceived by customer...
It is not quality only that determines consumers’ satisfaction with products any more; the service o...
The research focused on the online retailing industry in the context of South Africa. It determined ...
Customer service excellence (CSE) is the common thread that binds all businesses; as without custome...
Yan, B., & McLaren, P. A. (2010). Measuring after-sales service quality in automobile retails: An ap...
*Corresponding author Abstract: This paper examines the service quality perceptions of consumers tow...
During the last two decades, efforts have been made to understand the criteria and attributes custom...
Abstract: With the aim to augment the number of customers in the retail sector, organisations attemp...
Service quality and customer satisfaction are very important concepts that companies must understand...
Recent legislative changes have permitted rapid expansion of pharmacy chains in South Africa. The ea...
Thesis( MTech( Marketing Management)) -- Cape Peninsula University of Technology, 2011South Africa’s...
Recent legislative changes have permitted rapid expansion of pharmacy chains in South Africa. The ea...
Master of Commerce in Management. University of KwaZulu-Natal, Pietermaritzburg, 2018.Service qualit...
Developing economies offer tremendous potential for future growth and organizations appreciating the...
In an intensely competitive retail market, keeping consumers satisfied has never been more important...
On-going research in recent years has shown quality of product and service, as perceived by customer...
It is not quality only that determines consumers’ satisfaction with products any more; the service o...
The research focused on the online retailing industry in the context of South Africa. It determined ...
Customer service excellence (CSE) is the common thread that binds all businesses; as without custome...
Yan, B., & McLaren, P. A. (2010). Measuring after-sales service quality in automobile retails: An ap...
*Corresponding author Abstract: This paper examines the service quality perceptions of consumers tow...
During the last two decades, efforts have been made to understand the criteria and attributes custom...
Abstract: With the aim to augment the number of customers in the retail sector, organisations attemp...