Hodnotenie kvality poskytovaných služieb vo vybraných reštauračných zariadeniach

The main aim of this bachelor thesis is evaluation quality of provided services in chosen restaurant facilities. The evaluation of these facilities is based on a primary research. The customers evaluated their expectations from provided service and satisfaction with it as well. Differences are used for evaluation, by which it is determined, whether the expectations of customers are met or not. This thesis also contains a research of existence of a connection between several factors of quality and general satisfaction of customer