Faktory kvality služeb ve vybraných horských destinacích z pohledu nabídky

Šindlerová, L. Factors of Quality of Services in Mountain Tourist Destinations in Terms of Supply. Diploma thesis. Brno: Mendel University, 2019. The diploma thesis is about factors of quality services in mountain tourist destinations from the view of supply. The main objective of this work is to identify factors influencing the quality of services and to determine their significance. Within this work were created questionnaires for 3 segments – providers of accommodation, providers of sport-recreational services and tourist information centres. Based on these results have been proposed recommendations for service providers