Likvidace pojistných událostí z pojištění strojů a elektronických zařízení

The bachelor thesis analyzes the process of settling claims related to the specific business machinery breakdown insurance and electronic equipment insurance. Part of the work is modeling the process of claims settlement on insured machines. There are also definitions of used terms. In the second part of the thesis is demonstrated one specific model case of claim settlement procedure on an insured stationary machine. The case is handled according to the insurance conditions of Kooperativa pojišťovna, a.s., Vienna Insurance Group, which is currently the largest insurance company on the Czech insurance market. In the thesis are elaborated the individual phases of the claims settlement process, especially with the emphasis on the problematic parts. There are also described possible solutions to improve the claims settlement processes