Add to ORKGThe contribution describes in detail the GAP model and its use in railway freight transport. Contribution points on five basic gaps in the quality of transport services, which are provided by railway undertaking. This paper contains the partial result of research which was implemented in Railway company Cargo Slovakia, a.s.. The paper is supported by the VEGA Agency by the Project 1/0188/13 „Quality factors of integrated transport system in the effective provision of public transport services in the context of globalisation “, that is solved at Faculty of Operations and Economics of Transport and Communication, University of Žilina
This paper presents the service gap deployment (SGD), a new method to prioritise crucial to quality ...
Summary. The paper deals with the impact the charging railway infrastructure access has on the compe...
Delivering quality is as critical to survival of small service firms as it is to large corporations....
A comparison between expectations and performance is how to measure service quality. A company that ...
This article describes the results of research focused on quality of railway freight transport servi...
Abstract. Freight forwarder industry has grown along with Indonesian’s needs to distribute product...
This contribution is focused on the methodology for identifying levels of quality and improving qual...
Some of the most influential models in the service management literature (Parasuraman et al., 1985; ...
Indian Railways is the largest rail network in Asia and world’s second largest under a single mana...
AbstractThis article describes the results of new research focused on service quality for applicatio...
The main objective of the study was to assess customer service quality management by taking into acc...
Long-distance transportation of passengers is usually performed by air and rail transport. The time ...
The purpose of the paper is to create an economic and mathematical model for identifying the main ar...
The fluctuation in Finland’s foreign trade situation as the consequence of the 2008 financial crisis...
The study aims to contribute to the research on service quality, analyzing almost 30 years of resear...
This paper presents the service gap deployment (SGD), a new method to prioritise crucial to quality ...
Summary. The paper deals with the impact the charging railway infrastructure access has on the compe...
Delivering quality is as critical to survival of small service firms as it is to large corporations....
A comparison between expectations and performance is how to measure service quality. A company that ...
This article describes the results of research focused on quality of railway freight transport servi...
Abstract. Freight forwarder industry has grown along with Indonesian’s needs to distribute product...
This contribution is focused on the methodology for identifying levels of quality and improving qual...
Some of the most influential models in the service management literature (Parasuraman et al., 1985; ...
Indian Railways is the largest rail network in Asia and world’s second largest under a single mana...
AbstractThis article describes the results of new research focused on service quality for applicatio...
The main objective of the study was to assess customer service quality management by taking into acc...
Long-distance transportation of passengers is usually performed by air and rail transport. The time ...
The purpose of the paper is to create an economic and mathematical model for identifying the main ar...
The fluctuation in Finland’s foreign trade situation as the consequence of the 2008 financial crisis...
The study aims to contribute to the research on service quality, analyzing almost 30 years of resear...
This paper presents the service gap deployment (SGD), a new method to prioritise crucial to quality ...
Summary. The paper deals with the impact the charging railway infrastructure access has on the compe...
Delivering quality is as critical to survival of small service firms as it is to large corporations....