Causes of road projects’ delays: a case of Blantyre

The Construction Industry (CI) is recognised as a formidable sector that has the potential of facilitating the growth and development of a nation’s economy by providing the necessary infrastructure that is required to spur the growth of other industries. In many countries, such as Malawi, the city councils (CCs) also influence the implementation and management of such infrastructure as mandated by the Malawi Local Government Act (1998). Successful projects should be implemented in such a manner that completion of the projects is within the golden triangle of cost, time and quality. This implies that projects are completed within the planned budget, stipulated time and specified quality. City Councils in Malawi, however, face various challenges in their implementation of infrastructure projects leading to delayed project completion, resulting in extended project implementation periods. This study aimed at finding the causes of road projects construction delays in Blantyre City Council, (BCC) which is one of the four CCs in Malawi, the second largest and the commercial capital. The study followed a qualitative research method using a case study approach. This study combined in-depth, face-to-face interviews of identified stakeholders with general routine work observations and project document gathering to collect the primary data while secondary data was obtained from books, research journal articles, government documents, unpublished theses, some international organisation reports, general internet information and other academic related sources of relevant information. The participants included council representatives (council service committee chairperson, secretariat management staff), contractors’ representatives and consultants’ representatives. The participants were chosen using a non-probability sampling method of purposive and snowball selection, targeting their involvement in the previous and/or the current project implementation cycles. The study also involved visiting some of the ongoing and completed projects and collecting project photographs. The findings from the case study revealed challenges the council faced due to a shortage of engineers in conducting detailed proposed projects surveys resulting in incomplete project scope definition (detailed designs) on some projects, before the procurement of contractors as the major cause of project construction delays. Other factors that were identified were: service providers delaying the removal of existing public utility infrastructure from project sites, inclement weather and the client delays in issuing instructions to the contractors during the implementation of the projects. Another factor was the shortage of construction equipment and construction materials by some contractors. Based on the research findings, the main recommendation is to increase the number of technical employees, especially engineers and other key technical staff such as quantity surveyors by improving the employees’ conditions of service. Improving the service conditions will attract and retain the right quality and quantity of technical employees to undertake the management of the construction projects. Alternatively, all positions for professionals who are deemed as scarce or hard to maintain could be placed on a contract basis, renewable after a period of two to three years. This would be able to attract those professionals who are ready to offer their expertise for a certain period but may not necessarily want to work until the government mandatory retirement. This will be in addition to the engagement of external project consultants to assist in project management, which the council started implementing in 2017. As for the delay in the removal of utility services infrastructure on proposed project sites, the client needs to commence with the process early in the planning and procurement process before handing over the project sites to the contractors. General contractor delay causes can be minimised by raising the selection criteria of contractors to flush out as well as black-listing incompetent contractors