Factors contributing to a positive work experience for domestic workers

Despite entrenched legislation directed at protecting the rights of domestic workers, many still endure menial working conditions, receive low wages and are even subject to exploitation and abuse. At the same time, domestic workers are charged with the major responsibility of caring for their employers’ homes and families. All of this may lead to a work experience that is regarded as less than positive. The aim of this study was to identify the factors that contribute to a more humanising and positive working experience for domestic workers. A qualitative approach was adopted, and data was obtained by conducting semi-structured interviews with seven domestic workers, and a separate group of seven employers of domestic workers, all of whom were located in the Eastern Cape province of South Africa. Data was collected through interviews held with individuals in the two groups of participants and was processed by transcribing notes from audio tape recordings captured during the interviews. Data analysis took the form of a thematic analysis to identify recurring themes. The findings of the study revealed that domestic workers concerns regarding their work environment relate to job security, wages, working conditions and the relationship with their employer. The employers felt that legislation, being part of the family, retirement planning and respect were important themes that impact on a domestic worker’s work experience. This study endeavors to contribute to a better understanding of what is needed to provide a more humanising work experience for female domestic workers in South Africa who may have experienced a sense of marginalisation within, and exclusion from, the dynamics of the open labour market