A sociological investigation of conflict and its effects on employees performance at the Windhoek training centre

Conflicts are an inevitable part of organizational life since the goals of different stakeholders such as managers and staff are often incompatible. Conflict in the workplace can be detrimental to progress, efficiency and performance. In order to create a productive workforce, effective conflict resolution strategies need to be implemented. This has often led to workplace harmony and productivity. If not managed effectively and discreetly, workplace relationships will suffer and consequently will result in disunity and chaos. A cohesive work environment promotes employee performance and organizational effectiveness. Poorly managing conflicts in the workplace can have adverse effects on the level and frequency of future conflicts and can negatively affect productivity, job performance. The purpose of this study is to investigate the causes and effects of conflict at the Windhoek Vocational Training Centre and to find workable solutions to manage the conflict in an effort to improve job satisfaction and employee performance. Performance of Vocational Instructors at the WVTC are not always up to standard due to certain factors. This study aims to identify these factors and find solutions to address these problems. The study has followed a qualitative approach which included individual interviews using an interview guide. Secondary sources which ranges from journal articles and scholarly books were used as per social sciences research requirement