SOCIAL CONFLICT BETWEEN THE DRIVERS OF CONVENTIONAL WITH ONLINE TRANSPORTATION IN BANDUNG

Purpose: Conflicts between conventional and online transport drivers have been disturbing and cause both physical and psychological casualties. The purpose of this research is to know the processes and factors that cause conflict. Methodology: The research method is qualitative and descriptive. Transporters from Bandung city were accessed and interviewed. They were inquired about their views on the shift of conventional transportation to the online transportation system; later, these interview responses were analyzed to draw inferences. Main Findings: The results of the research show that the process of conflict occurred from the transition of the use of conventional transportation services into online transportation in the city of Bandung. Furthermore, two forms of conflict occurred among transport drivers that are realistic and non-realistic conflicts. The causes of conflict are the seizure of economic resources (passengers), and the trigger factors are lack of communication and coordination among drivers, government delays in making regulations, and no solution to the problems that occur from the management of online transportation. Implications/Applications: These results will be applicable for policy formation as well as removing conflicts between conventional transportation drivers and online transportation actors. Originality/Value: Since: In Indonesia, online transportation has grown since 2015. However, some parties reject the presence of this online transportation, which causes a conflict. This study has thoroughly investigated the conflict between conventional transportation drivers and online transportation and highlighted the factors that cause these conflicts