A Pre-test to Examine Veteran Views of Telemedicine Satisfaction Measures

Satisfaction remains a difficult and complex construct to define. Despite these challenges it remains a key construct used for evaluating the success of telemedicine systems. The evaluation and development of measures for satisfaction can be challenging in part due to different perceptions of the meaning of satisfaction and the dimensions that define it. This study is part of a larger study to develop a satisfaction questionnaire for examining veteran views of telemedicine. As part of the study researchers began looking into the types of questions that would be appropriate to ask veterans. Working with a local veterans group researcher conducted a pre-test of questions using an online questionnaire. The questionnaire was used for testing questions and seeing what kind of insights could be gained before investing time in conducting interviews. The results are discussed