Contextualising Information Quality: A Method-Based Approach

Information Quality is an ever increasing problem. Despite the advancements in technology and information quality investment the problem continues to grow. The context of the deployment of an information system in a complex environment and its associated information quality problems has yet to be fully examined by researchers. Our research endeavours to address this shortfall by specifying a method for context related information quality. A method engineering approach is employed to specify such a method for context related information quality dimension selection. Furthermore, the research presented in this paper examined different information systems’ context factors and their effect upon information quality dimensions both objectively and subjectively. Our contribution is a novel information quality method that is context related; that is it takes the user, task and environment into account. Results of an experiment indicate as well as feedback from practitioners confirm the application of our method and indeed that context affects the perception of information quality