Supply Chain Collaboration : A Framework for Bridging Barriers

Purpose - The purpose of this study is to advance the understanding of collaboration in supplychains. To answer this purpose, the following research questions were developed: 1) What arepossible barriers to collaboration, and 2) How can such barriers be managed? Method - This study was conducted by a qualitative single case study with a grounded theoryapproach. In total, 17 interviews were conducted in three waves with varying intentions, andfindings were derived using a thematic analysis. Findings – The findings of this study are presented in a framework for bridging barriers. In total,seven barriers have been encountered: 1) lack of traceability, 2) mistrust in data, 3) knowledgedeficit, 4) silo mentality, 5) lack of transparency, 6) misalignment, and 7) lack of standardization.Moreover, four bridges have been identified: 1) joint goals and metrics, 2) information system,3) education and training, and 4) steering committee. Theoretical and managerial implications - This study expands the literature by unraveling indepthknowledge of collaboration in supply chains based on insights from large industrialcompanies. In specific, it contributes to ongoing examinations by shredding the lights on barriersand bridges, conceptualized from antecedents and activities. Furthermore, it added practically with a framework that managers can use as guidance for bridging barriers in collaboration. Limitations and future research - This study is limited to a single case study. As a result, futureresearch is suggested to validate the findings in another context and geographical areas