The Satisfaction of Library Users Services at UPT Balai Informasi Teknologi (Research and Development Division for Technology Information)-LIPI

The big challenge facing the library is how to provide excellent services to meet the users' needs. In facing this challenge, the UPT Balai Informasi Teknologi LIPI library has made improvements in library services. To determine the effectiveness of these improvements, in September 2018, a study was conducted. The research objective was to find out the users' satisfaction in receiving library services; the method used was descriptive research. The number of respondents was 23 people. The research results showed that the services provided were good enough, this can be seen from the respondents' answers that most respondents expressed satisfaction with the quality of the library collection, completeness of the collection, easy access to the collection, service of library staff, and library facilities/infrastructure. However, there were a small number of respondents who stated that they were dissatisfied with the ease of access to the collection and the services of library staff. Therefore, these two service groups should be of particular concern to the UPT Balai Informasi Teknologi LIPI library manager to improve them, so that user satisfaction can be achieved. Keywords: Library, Library services, User satisfaction, UPT Balai Informasi Teknologi (Research and Development Division for Technology Information) LIPI